Monday, November 08, 2004

Best Buy's Unwanted Customers

Today's Wall Street Journal has this article about Best Buy trying to separate the "angels" among his 1.5 million daily customers from the "devils."

What a contradiction? Do you know that businesses have unwanted customers? Best Buy is trying to shy away the bargain hunters. They will analyze customers and decide who are "not welcome".

Best Buy estimates that as many as 100 million of its 500 million customer visits each year are undesirable. And they want to be rid of these customers. This

campaign against devil customers pits Best Buy against an underground of bargain-hungry shoppers intent on wringing every nickel of savings out of big retailers. At dozens of Web sites like, and, they trade electronic coupons and tips from former clerks and insiders, hoping to gain extra advantages against the stores.

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